Cane Planner — Help & Support
Quick answers, contact details, and how to get help with the Cane Planner mobile app and web portal.
How do I sign in?
Farmers and cell leaders: tap "Sign in with phone" in the mobile app or visit planner.railscloud.co/login/otp on the web. Enter your registered phone number; you'll receive a one-time code via WhatsApp.
Operations staff (mill admins, coordinators, planners): use the dedicated portal at caneplanner.railscloud.co with the email and password your IT team provided.
I'm not receiving the verification code
- Check that your phone number is registered with your mill — speak to your extension officer or area manager.
- The code arrives by WhatsApp from +1 555 766 6813. Make sure you have WhatsApp installed and an active data connection.
- If the code still doesn't arrive after 60 seconds, tap "Resend" or contact support below.
How do I delete my account?
Open the mobile app, go to Profile → Settings → Delete account. You'll be asked to confirm; once confirmed, your personal data is anonymised within 24 hours and your sign-in is revoked immediately.
If you can't reach the in-app option, email support@cane-app.app from your registered email or phone number with the subject "Delete my account" and we'll process it within 5 business days.
Privacy & data
See the Privacy Policy for what we collect, how we use it, and your rights as a user. The Terms of Use cover acceptable use of the app.
Contact support
Email: support@cane-app.app
Phone (Zimbabwe): +263 242 000 000 — Monday to Friday, 08:00 to 17:00 CAT.
For mill-specific operational issues (gate passes, harvest schedule, dispatch), contact your section manager or extension officer first — they can resolve most issues directly.